Nourishing Postpartum Pantry Products now available

FAQS


Where does Elan ship to? 

Elan is based in Naarm Melbourne, Australia but we ship our products to all mothers around the world. There may be longer deliver times when ordering from overseas and remote areas due to shipping delays, please be patient with us. At Elan we make a promise to our Elan community to dispatch your order as soon as possible.

How much is shipping?

Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery timeframe will be displayed. Shipping is calculated at the end of your transaction.

Important: For information on your delivery always check the tracking information provided and if you have any questions, please contact us at info@elan.house.

When will my order be shipped? 

In-stock products that are purchased on weekdays before 5pm (excluding public holidays) will be dispatched within 2 working days. A tracking number will be provided to you via the email in which you placed the order on. If you haven’t received an email, kindly reach out to our team at info@elan.house.

My parcel arrived and it is not in great condition. What should I do?

Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. All parcels are shipped via Shippit or Australia Post to ensure that your purchase is delivered as quickly and as safely as possible.

This Shipping policy forms part of the Elan website terms and conditions. Any questions regarding shipping of damaged goods, please contact us at info@elan.house.

Are Elan products tested on animals?

All our products are made in Australia and not tested on animals. We ensure our products are not harmful to you or the environment.

What is the shelf life of Elan Retail Products? 

All of our retail products have a shelf life of 6 months after being opened for use.

Is your packaging recyclable? 

Our delivery packages are 100% recyclable. Our promise to you is to remain sustainable through our packaging, using compostable mailer bags to reduce our carbon footprint.